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Knowledge Base


You can find the answers to many common problems on our client knowledge base.


Q: What is web hosting?

A: Webhosting is what every website needs to be “on the internet.” the act of providing a place to store websites place to store websites.

Webhosting is provided by a web server, which is a powerful computer continuously connected to the internet, running software designed to serve websites to internet users.

When people type your domain name into their browser, their browser finds the web server your site is stored upon, downloads your website from it, and displays it onscreen.

Q: What is a domain name?

A: A domain name is a unique internet”telephone number”- when people wish to access a given website, they use the domain name specified for that site to access it.
Unlike a web server, possessing a domain name is not necessary to operate a website. However there are numerous tradeoffs, not the least of which is a lengthy, obscure URL which promotes your ISP – since you usually end up with an address something similar

Q: Do I need to understand any of this in great detail, to be able to use Osteck products and services?

A: No, but we are more than happy to explain…

Q: Do I need a domain name before I buy hosting?

 A: Yes. If you purchase a domain name, you will be eligible for our free hosting services.

Q: Which hosting account is best for me?

A: That depends on your website. If you don’t have many pages and don’t see yourself making too many more, a smaller account will probably suit you better.
If you have audio or visual content or hundreds of pages, a larger account is probably more appropriate. The differences between hosting accounts are mostly related to available disk space, bandwidth, and POP3 accounts; these are in turn related to:

  • How big your site is
  • How large your mailboxes are
  • How many mailboxes you need.

Consequently, larger sites need larger accounts.

Q: What is multisite hosting?

A: Multisite hosting lets you serve multiple websites from a single hosting account. Each
website has its own set of files in its directory, and different domain names point to each


You don’t need a separate hosting account for each website you host.

Q: What is an up sizable account?

A: All our hosting packages, except the largest, can be upsized – this means that if you purchase a package and later, find you need more disk space or POP3 mailboxes, you can upgrade your package to one with enough of the resource you need.

Upsizing from a single-site account to a multisite account is also possible.

Q: I have a website already, how would it be transferred to your server?

A: There are two steps to this are:-

  • Upload everything from your existing server to our server
  • Change your name server records to point at ours.

We can do both of these steps as part of the setup process.

Q: Where can I find more information about quotas applied to your servers?

A: For regular hosting accounts, please see about disk space quotas and bandwidth quotas. Mailboxes have their quotas; please see IMAP mailbox management for more information.

Q: What is a name server?

A: A name server is a computer that tells the internet which web server your domain lives on. Together, the net’s name servers form the DNS (Domain Name System).

Q: What's so important about a full log file?

A: The log file records the actions of each visitor on your site. If you analyze these actions, you can learn

  • Which pages are the most popular, the least popular
  • How many times you've been bookmarked
  • Where your hits are coming from
  • What search words people are using, and so on.

These facts are vital to successful marketing strategies. Without a full log file, most of this information is not available, and unbelievably, half a log file – or none at all – is exactly what some hosts provide.

Q: What's in the script library?

A: Each hosting account comes with a library of tools, ready to install. These include:

WordPress – a state-of- the-art publishing platform with a focus on aesthetics, web standards, and usability

Joomla – n award-winning content management system (CMS), which enables you to build Web sites and powerful online applications

Openkart – is a powerful but user-friendly open source online e-commerce solution

Q: What are subdomains?

A: These are usually addressed in your domain which starts with something other than “www” such as http://sales.yourdomain.com/, http://service.yourdomain.com/, and

Q: What is a data center?

A: It’s a large, climate-controlled building which houses many servers (not necessarily web servers, however). It has multiple redundant connections to the internet, backup electricity
generators, and fire and security systems. It's where professional web hosting takes place.

Q: Does it matter where I host?

A: Yes. You should host where most of your customers (e.g. users) are likely to be
geographically located. This is because of the further away your host is from your customers, the slower your website loads.
Hosts based in the north-eastern United States (NY, Chicago), for example, can delay each packet by around 100ms for European customers – hosts based in the southwestern United
States (LA, SF) can add up to 200ms to each packet.
As each click can result in hundreds and possibly thousands of packets being sent to the user,
this latency translates into a visibly sluggish site, and a poor user experience.


Q: What is multisite web hosting?

A: Multisite hosting lets you serve multiple websites from a single hosting account. Each
website has its own set of files in its directory, and different domain names point to each
directory. Multisite hosting means you don’t need a separate hosting account for each website
you host.

Q: What are the benefits of a multisite account, over single-site accounts?

A: In general, multisite hosting let you do more, with less. In particular:

  • Cost savings – it’s cheaper to buy a single 3-site account than it is to buy three single-site accounts
  • More power – the multisite accounts feature free spam and virus filtering, and except the zinc account, more disk space and POP3 accounts
  • Consolidate resources – disk space and POP3 accounts
  • Increase efficiency – use a single login to access the control panel for each site and FTP access to each site
  • Increase efficiency – single invoice, reminders, payment, etc

Q: How can I use a multisite account to consolidate resources?

A: Imagine you had three sites, two of which used a small amount of disk space, while the other was constantly running out of disk space. If you put these three sites onto a multisite account, you could use the spare disk space from the first two sites, for the third site. The same is true for POP3 accounts.

Q: Which multisite hosting account is best for me?

A: Osteck provides the multisite capability, including free spam and virus filtering, but has limited resources, so choose this if you have a few small sites. You can make savings by buying a larger account, but only if you use the extra capacity, you have purchased.

Q: Can multisite accounts be upsized?

A: Yes, all our hosting packages, except the largest, can be upsized – this means that if you purchase a package and later, find you need more disk space or POP3 mailboxes, you can upgrade your package to one with enough of the resource you need.

Q: Do I need to adjust my site, so that it works with a multisite account?

A: No, most websites will need no changes. However, if your site has code which specifies the
name of the root folder (which is usually /htdocs/), and you store the site in a directory with a
different name (such as /website1/) you’ll need to change that code, so that it points at the name of the directory you have chosen (such as /website1/).

Q: Will visitors to my site notice anything different?

A: No, the multisite capability is completely transparent to them.

Q: Will the multisite account confuse Googlebot, affect my search ranking, or otherwise, degrade my site?

A: No – no paths change, no redirection occurs, and there's no framing or anything similar – all that’s happening is the "document root" is being switched, depending on which domain name is used, and this process is completely transparent to all visitors, including bots.

Q: Can dedicated SSL certificates be used with multisite hosting?

A: Yes, as can all the other e-commerce features of our hosting accounts (such as OS


Q: What is the best domain name to use?

A: Some criteria determine the "best" domain names. Essentially, the simpler it is to remember, the better. Names that contain misspellings, hyphens or other confusing items are inherently less valuable than names without those. Shorter names are usually more memorable. Invented words, such as google, are fine.

Q: What is the best top-level- domain to use?

A: Generally, a .com TLD is best. This has global recognition and is usually what people try first when attempting to remember a domain name and enter it into their browser. However, your website might want a more regional or local feel; in this case, .co.us, or the equivalent country-
specific TLD for your country, is recommended.

Q: Should I register mydomain.co.us or mydomain.org, when someone else has already registered mydomain.com and mydomain.net?

A: No. This is for some reasons:

  • you will compete with each other for traffic
  • some visitors to each site will have arrived by mistake and will be confused
  • you may receive some of each others' email (caused by people typing the wrong domain name into their email program)
  • The simplest way to avoid all this is to pick a name nobody else has.

Q: Should I register every variation of the name I can?

A: No. This is because if you have the .com variation, most people will find you; if you have the .net variation as well, and possibly the major regional variation (eg. .co.uk), almost everyone will find you. This means owning the other variation isn’t necessary.

Q: I can't find a name that nobody else has, what can I do?

A: What we do is this:

  • think of two words describing the business or website
  • think of synonyms for each of those words, and write them down too
  • produce all the combinations of names available from placing each of the words
  • check the availability of the names on the list that you like.

Some websites such as register.com attempt to do the above process for you, as you query the
availability of a name, however, the results are often more humorous than useful.

Q: How can I check the availability of a domain name?

A: You can use our domain name availability checker if you like!

Q: Once I have registered the name, is there anymore to pay?

A: Yes. Registering a name does not give you ownership of it for the rest of time. Rather, you are granted a lease to use it for a certain period (normally two years – this is selected during registration).
At the end of the period, you must re-register the name, or it will be released back into the pool of available names, and someone else may register it. This mechanism is in place to prevent the namespace from being monopolized – it is required because the total number of domain names is limited.

Q: What happens if I fail to renew my domain name?

A: (for .com/.net/.org/.info/.biz domain names only): If you do not renew the domain during
the 30 days after its expiry date, the domain will enter a period of Redemption. This starts at 30
days after expiry and ends on 60 days after expiry.
Whitepaper: migrating to a new domain name registrar
Whitepaper: migrating to a new domain name
Whitepaper: domain name contact verification



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